About SSL


Via the links below you will find detailed descriptions of our policies regarding purchasing from our online store or via our distribution/retail partners, legal statements, and policies for support, returns and privacy.

Online Store Terms and Conditions

1. Definitions

In these terms and conditions (the "Terms") the words set out below shall (except where the context otherwise requires) have the meanings set out opposite them:

1.1 'Goods' - goods manufactured by or to SSL's order and supplied by SSL including any computer programmes ('Software') supplied by SSL with or separately from such goods (the expression 'Goods' to include all or any part or combination of Goods).

1.2 'Purchaser' - any person, firm, company, government body or other authority purchasing Goods from SSL.

1.3 'User Account' - the Purchaser's account which is used to access the System.

1.4 'Price(s)' - SSL's price(s) for Goods (including in the case of Software a license fee payable by the Purchaser in one single instalment or in multiple instalments as applicable).

1.5 'Order' - offer for Goods made by a Purchaser.

1.6 'SSL' - means Solid State Logic UK Limited trading as Solid State Logic with company address: 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU and registered company number 05362730.

1.7 'System' - the online Goods ordering system to which these Terms are attached and available.

1.8 'Warranty' - means the warranty agreed by SSL under clause 14.

2. General

2.1 These Terms govern the ordering of Goods from SSL using the System. By using the System the Purchaser agrees to these Terms.

2.2 SSL only accept and fulfil orders for the supply of Goods upon and subject to these conditions and no variation or addition will be of any legal effect unless expressly approved in writing by one of SSL's authorised signatories. These conditions shall prevail over any terms and conditions of the Purchaser.

2.3 SSL's acceptance of an Order will only take place when SSL give a written acknowledgement or when SSL ship goods or when SSL issue a password to allow Software to be downloaded from SSL's website.

2.4 Once accepted a Purchaser's Order cannot be cancelled except in accordance with these terms.

2.5 All Orders are subject to these Terms and any terms, including but not limited to credit terms, available to Purchaser through the User Account.

2.6 These Terms incorporate SSL's privacy policy which is located here

3. System

3.1 SSL may provide a Purchaser with details to enable it to use the System ('Login Details'). The System enables a Purchaser to sign in, manage, view and place orders for Goods. SSL may also provide Purchaser with separate details which enable Purchaser to view current orders made by the Purchaser only.

3.2 The Login Details are personal to each Purchaser and should not be shared with any other person, or be used to allow any other person other than the authorised representative of Purchaser to use the User Account. SSL shall not be liable for any improper use of your Login Details, User Account or any use by any third party.

3.3 The Login Details should not be shared with anyone except those who are authorised to place Orders.

3.4 If Purchaser believes or suspects that its Login Details or User Account may have been compromised in any way Purchaser must inform SSL immediately and SSL will take steps to change the Login Details. Purchaser is liable for any and all use of its Login Details and/or Account.

4. Ordering Using the System

4.1 When Purchaser places an Order this shall be deemed an offer to purchase the Goods for the price stated, subject to these terms and conditions.

4.2 After Purchaser has submitted an Order SSL will send an e-mail to confirm that SSL have received the Order. This email confirmation will be produced automatically to provide confirmation of the Order details. Automatic confirmation does not necessarily mean that SSL will be able to meet the Order or that the Purchaser account had sufficient credit to place the Order.

4.3 Once SSL have sent the confirmation email SSL will review the Order and the terms of the User Account to confirm whether it has sufficient funds, credit and is permitted to place an Order for the Goods.

4.4 In the event that SSL decline the Order it will be designated as on hold on the System.

4.5 If the Order is accepted SSL will despatch the goods and communicate the carrier and tracking number by email.

4.6 In the event that Purchaser wishes to cancel or modify an Order please contact SSL immediately as set out below or by email to sales@solidstatelogic.com. Purchaser will be liable for the costs incurred in cancelling or modifying any Order which is cancelled that SSL has accepted.

5. Prices

5.1 Subject to the following provisions of this clause 4 and clause 5 below Prices will be as shown on the System or on the email confirming the Order.

5.2 SSL reserve the right to increase Prices by such amount as may be necessary to cover any increases in the costs incurred by SSL in supplying Goods as a result of changes in market conditions between the date of SSL's quotation and the relevant delivery date. Changes in market conditions shall include (but shall not be limited to) variations in exchange rate, the imposition of new taxes levies and surcharges, changes in the basis or rates of existing taxes surcharges and levies, and trading restrictions caused by Governmental or statutory controls.

5.3 In addition to the Price the Purchaser will be liable to pay SSL on demand the cost of carriage and insurance in transit of Goods delivered together with any applicable VAT or Sales Tax on the Price and on such costs at the rate in force at the time of delivery. The cost of carriage will be calculated in accordance with the carrier rates as published via the system.

6. Payment

6.1 Payment of the Price together with any applicable carriage VAT or other charges is to be made in accordance with SSL's directions or as authorised under the terms of the User Account. Unless SSL agree otherwise Goods to be exported outside the United Kingdom shall be fully paid for prior to shipment in cash or by means of an irrevocable letter of credit in accordance with SSL's requirements.

6.2 Any monies due or payable to SSL by the Purchaser which are not paid on the due date shall (without prejudice to SSL's other rights and remedies) carry interest from day to day at 7% per annum above the HSBC Bank base rate, compounded monthly (after as well as before judgement) from the due date until payment.

7. Delivery

7.1 SSL shall make delivery of Goods in whatever form and by whatever means SSL consider appropriate and SSL reserve the right to make part deliveries unless SSL expressly agree otherwise. SSL will notify you of the cost of the delivery of the Goods during the Order process.

7.2 All Goods will be dispatched to the address of the cardholder which makes payment for the Goods.

7.3 Goods are despatched at the Purchaser's expense and risk unless SSL expressly agree otherwise.

7.4 SSL make every effort to adhere to delivery dates but these are given without obligation on SSL's part and must be considered approximate only. SSL shall not be liable for delay in delivery.

8. Export

8.1 All import and other duties shall be met by the Purchaser and the Purchaser shall ensure that all applicable import/export licences certificates of origin and any other relevant documentation and authorisations have been procured prior to the shipment.

8.2 The Purchaser shall be responsible for ensuring that Goods comply with relevant governmental and other Regulations.

9. Receipt and Acceptance of Goods/Claims

9.1 The Purchaser or a third party acting on its behalf as notified to SSL using the System will evidence receipt of Goods delivered by signing a delivery note at the time of delivery. Subject to any notification SSL receive in accordance with the following provisions of this condition the Purchaser will be deemed to have accepted the Goods delivered within seven working days after delivery or if an authorised Software download within 24 hours of payment.

9.2 Complaints regarding shortages, damage or other discrepancies in respect of Goods delivered must be notified in writing to SSL promptly and, in any event, within fourteen (14) working days of delivery.

9.3 In the event of complete non-delivery of Goods ordered the Purchaser shall give written notification to SSL and the relevant carrier (if any) within three (3) working days after SSL have notified the Purchaser of despatch of the Goods in question or in the absence of such notification of despatch, within seven (7) working days after the estimated delivery date.

9.4 In the case of Goods damaged in transit

9.4.1 the packing material is to be retained by the Purchaser for SSL's inspection;

9.4.2 damage or discrepancies should be noted at the time of delivery and the relevant delivery notes marked accordingly. Delivery notes marked 'unexamined' cannot be accepted.

9.4.3 No claim for transit damage will be considered where Goods are collected by the Purchaser or the Purchaser's agent or carrier.

9.5 Where SSL accept responsibility under this clause SSL shall at SSL's option replace or repair any Goods proved to SSL's satisfaction to have been lost or damaged in transit.

10. Software Licence/Intellectual Property Rights

10.1 Software shall at all times remain the sole property of SSL or the relevant owner and shall only be used for operating the Goods for which it was designated. The Purchaser shall by no means acquire title or any intellectual property rights to such Software.

10.2 The use of the Software is subject to any terms and conditions which accompany the Software. (Software Terms). In the event of conflict between the Software Terms and the Terms the Software Terms shall take precedence.

10.3 The Purchaser shall have a non-exclusive licence to use Software owned by SSL and a non-exclusive sub-licence to use Software of a third party (such sub-licence incorporating any terms of that third party); such licences shall only be transferable with SSL's prior written consent and shall continue indefinitely unless and until terminated automatically by recovery of the relevant Goods pursuant to Condition 10 below.

10.4 Any complaint regarding Software regardless of its nature must be made not later than 30 days from the date of delivery or download. The Purchaser is not entitled to claim defects in Software after expiry of this period.

10.5 The Purchaser acknowledges that all patents, copyright or other intellectual or industrial property rights of whatever nature in Goods and/or Software submitted by SSL shall remain vested solely in SSL or the relevant owner and the Purchaser undertakes all reasonable precautions to maintain the confidentiality of Goods and/or Software and all know-how and trade secrets incorporated therein and not to copy or duplicate or permit the copying or duplication of the same by any means.

10.6 The Purchaser undertakes to indemnify SSL and/or SSL's sub-contractors against all damages costs and expenses which SSL or SSL's sub-contractors may incur as a result of any Goods designed, constructed or carried out in accordance with the Purchaser's specification or requirements involving a claim for infringement of any patents, copyrights or other intellectual property right.

10.7 The Purchaser undertakes not to alter develop or adapt any part or item comprised in Software without SSL's prior written consent.

11. Ownership of Goods

11.1 SSL shall retain the sole property in and all legal and beneficial title to any Goods delivered until the full Price and all other additional costs (as set out in clause 5, 6, 7A and 8A above) therefore have been received by SSL and the Purchaser acknowledges that it will hold such Goods as bailee for SSL until such payment is made.

11.2 If Goods are delivered or otherwise come into possession of the Purchaser before payment in full has been made as above then such Goods will be held on trust for SSL and if;

11.2.1 there shall be any default in due payment by the Purchaser of the full price and additional costs for such Goods; or

11.2.2 the Purchaser being a company shall enter into liquidation (other than for the purpose of amalgamation or reconstruction) or shall have a Receiver or Administrator appointed over the whole or any part of its undertaking or assets; or

11.2.3 the Purchaser being one or more individuals any one or more of such individuals shall be subject to a bankruptcy petition, enter into an arrangement or composition with or for the benefit of its creditors or be made bankrupt;

11.2.4 then, and in any such case, SSL may forthwith (whether or not payment for the Goods delivered is due) recover possession of and permanently retain any Goods which have not passed into the ownership of the Purchaser as aforesaid and SSL may, for this purpose, at any time enter upon the Purchaser's premises where the Goods are kept or reasonably thought to be kept and may repossess and remove the same (even if fixed to premises or incorporated in other equipment) without incurring any liability for any damage necessarily resulting from such entry and removal.

If Goods are annexed with or incorporated in property of the Purchaser, the resulting product shall become and/or shall be deemed to be SSL's sole and exclusive property. If Goods are annexed with or incorporated in property of any person other than the Purchaser, the resulting product shall become or shall be deemed to be owned in common with that other person in the proportions that the value of each of SSL's respective property bears to the aggregate value of SSL's respective property.

In the absence of any express indication any payment by the Purchaser shall be applied in discharge of SSL's invoices to the Purchaser longest outstanding invoices first.

12. Third Party Delivery

12.1 In the event that Purchaser directs SSL to make delivery of the Goods to a third party ("Third Party") Purchaser acknowledges that it shall remain liable for any and all payments in respect of the Goods and such third party shall not be entering into an agreement with SSL.

12.2 Purchaser shall ensure that the Third Party shall enter into an agreement with Purchaser in conformance with Purchasers obligations under these Terms including, but not limited to, 5B 5C, 5B, 7, 8, 9, 10, 11, 13, 15, 17E

13. Default

13.1 In the event that the Purchaser fails to pay for Goods ordered or if any one or more of the events set out in condition 11B above occur, or if the Purchaser commits a material breach of any of these conditions and/or any contract governed by them and fails to remedy the same (if capable of remedy) within 30 days of being given written notice so to do by SSL, SSL reserve the right (without prejudice to SSL's other rights and remedies) to suspend delivery of all or part of any Goods ordered until due payment has been made and/or to require payment in advance and/or otherwise vary the terms of payment for Goods ordered and/or to treat the contract(s) to which the breach relates as discharged.

14. Modification

14.1 SSL reserve the right (for SSL's and SSL's sub-contractors) at any time and without previous notice to alter from time to time the design, specification or construction of Goods without incurring any obligation to incorporate such alterations in Goods previously ordered or delivered provided such modifications do not materially affect the fitness for purpose of the Goods.

15. Warranty and limitation of liability

15.1 During the first year from the purchase of the Goods SSL guarantee that SSL will, at SSL's option, repair or replace free of charge for labour and parts any Goods manufactured by SSL requiring repair or replacement (during the applicable Warranty period) by reason solely of faulty material or workmanship during manufacture subject to the following conditions:

15.1.1 If the item of Goods in question is no longer available SSL shall use reasonable commercial efforts to provide a suitable alternative and the Purchaser shall be bound to accept this.

15.1.1 Normal wear and tear and parts of an expendable nature are not covered.

15.1.2 Damage resulting from or aggravated by negligence, failure to follow correct operating procedures, misuse, or unauthorised modifications, or the fitting of non-original parts by the Purchaser or its agents is excluded.

15.1.3 The Purchaser must promptly report alleged defects to SSL and at SSL's request, promptly return the Goods in question to SSL suitably packed.

15.1.4 In no circumstances whatsoever shall SSL's liability extend beyond repairing or replacing the actual items of SSL's manufacture. The Purchaser shall be liable for the cost of removal shipment of Goods.

15.2 Where Goods or components of Goods are not manufactured by SSL, SSL will use SSL's reasonable commercial endeavours at SSL's expense to procure that the Purchaser will have the benefit of the Warranty (if any) given to SSL by the relevant manufacturer.

15.3 This Warranty does not affect statutory rights of the Purchaser when dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977 as amended or re-enacted from time to time.

15.4 Subject to Conditions 13A and 13B above all conditions, guarantees or warranties whether express or implied by statute, common law or otherwise including but not by way of limitation (but not so including in the case of Goods supplied to the Purchaser dealing as a Consumer within the meaning of the said Act) conditions, guarantees or warranties as to the quality or fitness for purpose of Goods or as to their conformity with description or sample are hereby excluded.

15.5 The Purchaser acknowledges that it has relied solely on its own judgement in assessing whether Goods and/or Software are fit for any particular purpose for which they may be required by the Purchaser.

15.6 Neither SSL nor SSL's sub-contractors shall be liable for direct or consequential loss or damage resulting from Goods and/or the use thereof (except death or personal injury resulting from SSL's negligence within the meaning of the said Act).

15.7 Except for any claim arising from death or personal injury due to SSL's negligence SSL's maximum liability shall be limited to the cost of the Goods order by Purchaser which are the subject of any such claim.

15.8 More details of the Warranty are provided here.

16. Force Majeure

16.1 SSL shall be under no liability in respect of anything which may constitute breach of any contract governed by these Terms arising by reason of any cause or circumstance beyond SSL's reasonable control which prevents performance of the contract in question.

17. Miscellaneous

17.1 Any notice to be given by one party to the other shall be given in writing and shall be properly served if sent by prepaid first class post or fax or electronic mail to the registered office or last known business address of the party to be served and if such notice is sent by post it shall be deemed to have been received on the third business day after posting and if sent by fax or electronic mail shall be deemed to have been received at the time of despatch. Notice to SSL shall be sent to companysecretary@solidstatelogic.com, SSL, 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU.

17.2 Where the Purchaser comprises two or more persons their liabilities and obligations to SSL shall be joint and several.

17.3 The headings of the preceding clauses shall not affect the interpretation of these conditions.

17.4 The singular shall include the plural and vice versa.

17.5 These conditions and any contract governed by them shall be construed in accordance with English Law and the English Courts shall have sole jurisdiction in any dispute relating thereto. SSL shall however be entitled to waive the aforementioned statement of jurisdiction and shall be entitled to proceed against the Purchaser at the Purchaser's venue or any other court having jurisdiction over the Purchaser at SSL's option.

17.5 If these Terms or any contract governed by them shall be or become invalid or unenforceable in any way and to any extent by any existing or future rule or law, statute, order directions or regulation applicable thereto then the same shall to the extent of such invalidity or unenforceability be deemed to have been deleted from the conditions and/or the said contract which shall remain in full force and effect as regards all other provisions.

17.6 SSL is based at 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU and has registered VAT number GB862069123. SSL can be contacted at sales@solidstatelogic.com or by writing to our address marked for the attention of Sales Admin.

© 2014 Solid State Logic. | Terms & Conditions

General End User License Agreement

GENERAL End User Licensing Agreement

Please read and make sure you understand this End User Licence Agreement before you download and install any software from this website or use any goods sold to you by us which
contain software. Scroll to the bottom of this page to continue.



If You do not agree to the following terms, or do not fulfil the requirements set out in this EULA, no Licence is granted to You by this EULA and You may not use, install or download the Software
(and any copies of the Software that You do hold must be deleted or destroyed).


  • 1.1 In consideration of your paying any price charged for the Software or product sold by Solid State Logic to You which contained the Software at point of sale (“Product”) and/or your use of any free Software and your compliance with these terms, Solid State Logic grants to You the non-exclusive right to install and/or use the Software as specified in this
  • EULA and in accordance with any documentation that accompanies the Software or Product online or in paper format (and which includes, without limitation, the terms and conditions upon which Solid State Logic sold the Product to You) (“ Documentation ”).


  • 2.1 Some or all of the Software may consist of third party applications and packages which may be proprietary and / or open source software. You are obliged to comply with any additional licensing terms related to such third party applications. To the extent that this EULA contains any provision(s) which are contradictory to the terms of those third party applications and packages, the terms of those third party Licences shall apply to that Software as opposed to the terms of this EULA and the terms of this EULA shall not apply to them. Unless stated otherwise in the documentation that accompanies the Software or Product, Solid State Logic does not provide any warranty, maintenance, technical or other support for third party applications and all warranties in the Software are disclaimed as set out in clause 10 below.
  • 2.2 A list of the third party software, acknowledgement and Licences for each Product can be found at www.solidstatelogic.com/about/open-source-softwareas may be updated from time to time.
  • 2.3 Certain software libraries and other third party software included with the Software are free software and licensed under the terms of open source Licences. You may obtain a complete source code copy of such free software under the terms of the Licence if applicable, without charge at www.solidstatelogic.com/about/open-source-software.
  • 2.4 To the extent that the Software links to any open source software libraries (“OSS Libraries”) that are provided to You with the Software, nothing in this EULA shall affect Your rights under the Licences on which the owner of intellectual property rights in the relevant OSS Libraries (“Third Party Licensor”) has licensed the OSS Libraries, details of which can be found at www.solidstatelogic.com/about/open-source-software. To the extent that Third Party Licensors have licensed OSS Libraries on the terms of v2.1 or v3 of the Lesser General Public Licence issued by the Free Software Foundation (the “LGPL”), those OSS Libraries are licensed to You on the terms of the relevant LGPL and are referred to, in this clause 2.4 and in clause 6.1.4, as the LGPL Libraries. You may obtain a complete copy of the source code of the LPGL Libraries without charge at www.solidstatelogic.com/about/open-source-software in order that You may modify the LGPL Libraries in accordance with the relevant LGPL, together with certain object code of the Software necessary to enable You to re-link any modified LGPL Library to the Software.


  • 3.1 The Software, including technical data, may be subject to U. S. export control laws, and may be subject to export or import regulations in other countries. You agree to comply with all such regulations, and acknowledge that it is your responsibility to obtain all Licences to export, re-export, or import the Software. In particular, Software may not be downloaded, or otherwise exported or re-exported (i) into, or to a national or resident of, Cuba, Iraq, Iran, North Korea, Libya, Sudan, Syria (as such listing may be revised from time to time) or any country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nations or the U.S. Commerce Department's Table of Denial Orders.


  • 4.1 Solid State Logic reserves all rights not expressly granted to You in this EULA or third party Licences associated with it. The Software is protected by copyright and other intellectual property laws and treaties. Solid State Logic or its suppliers own or have the right to license the title, copyright, and all other intellectual property rights in the Software. The Software is licensed, not sold, to You by Solid State Logic, and You shall have no rights in or to the Software other than the right to use it in accordance with the terms of this EULA.


  • 5.1 This EULA and any amendment or addendum to this EULA applies to updates, supplements, or add-on components of the Software that Solid State Logic may provide to You, including in accordance with clauses 2.2 and 2.3, or make available to You after the date You obtain your initial copy of the Software unless a further EULA is provided with these.


  • 6.1 Except as expressly set out in this Licence or as permitted by any local law, you undertake:
  • 6.1.1 not to copy the Software or Documentation except where such copying is incidental to normal use of the Software or where it is necessary for the purpose of backup or operational security;
  • 6.1.2 not to translate, merge, adapt, vary or modify the Software or Documentation, assign the benefit or burden of this Licence in whole or in part, or to allow the Software to become the subject of a charge, lien or encumbrance;
  • 6.1.3 not to make alterations to, or modifications of, the whole or any part of the Software nor permit the Software or any part of it to be combined with, or become incorporated in, any other programs, unless authorised by us in writing;
  • 6.1.4 not to disassemble, decompile, reverse engineer or create derivative works based on the whole, or any part, of the Software nor attempt to do any such things except to the extent that:
  • (i) by virtue of section 296A of the Copyright, Designs and Patents Act 1988, such actions cannot be prohibited because they are essential for the purpose of achieving interoperability of the Software with another software program, and provided that the information obtained by you during such activities:
    a) is used only for the purpose of achieving interoperability of the Software with another software program; and
    (b) is not unnecessarily disclosed or communicated to any third party without our prior written consent; and
    (c) is not used to create any software which is substantially similar to the Software;
    (ii) the Software links to LGPL Libraries and reverse engineering of the Software is essential for debugging any modifications You have made to the LGPL Libraries.

  • 6.1.5 where You are acting in the course of Your trade, business, craft or profession (“Business Customer ”), not to permit the Software to be accessed through an electronic network beyond your normal place of business;
  • 6.1.6 to keep all copies of the Software secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Software;
  • 6.1.7 to supervise and control use of the Software and (where you are a Business Customer) ensure that your employees, representatives and customers use the Software in accordance with the terms of this Licence; and
  • 6.1.8 to include our and our licensors’ copyright notices on all entire and partial copies you make of the Software or any third party software we supply on any medium.
  • 6.2 You must permit us and our representatives, at all reasonable times and on reasonable advance notice, to inspect and have access to any premises at which the Software or the Documentation is being kept or used, to the Products and other relevant computer equipment located there, and to any records kept pursuant to this Licence, for the purpose of ensuring that you are complying with the terms of this Licence.


  • 7.1 Software identified as "Not for Resale" or "NFR," may not be sold or otherwise transferred for value, or used for any purpose other than demonstration, test or evaluation.
  • 7.2 Internal: You may transfer the Software to an alternative system. After the transfer, You must completely remove the Software from the former system.
  • 7.3 Transfer to a third party: You may make a one-time permanent transfer of this EULA and the Software to another end user. If you do so (i) You may not retain any copy of the Software,
  • (ii) the transfer must include all of the Software (including all component parts, the media and printed materials, any updates and, if applicable, a Certificate of Authenticity) and be subject to this EULA. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to be bound by this EULA and any amendment or addendum to this EULA.


  • 8.1 Without prejudice to any other rights, Solid State Logic may terminate this EULA if You fail to comply with any of the terms of this EULA. In such an event, all rights granted to You under this EULA shall cease, You must cease all activities authorised by this EULA and You must destroy all copies of the Software and all of its component parts within your control.


  • 9.1 Subject to clauses 10.3 and 10.4, Solid State Logic warrants that the Software will perform substantially in accordance with the Solid State Logic materials that accompany the Software for a period of ninety (90) days from the date of receipt. If an implied warranty or condition is created by the laws of your territory that cannot be excluded, You are entitled to rely upon it, but only as to defects discovered during the period of this limited warranty (ninety days).
  • 9.3 You will receive the remedy elected by Solid State Logic. You are responsible for any expenses You may incur. The Limited Warranty provided in this clause is void if failure of the Software has resulted from accident, abuse, misapplication, abnormal use, a virus, or combination of the Product or Software with any other product or software. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, and Solid State Logic will use reasonable efforts to provide your remedy within a reasonable time of your compliance with Solid State Logic’s warranty remedy procedures.
  • 9.4 Where You: (i) are acting outside the course of Your trade, business, craft or profession, and are using Products for Your domestic, private, and non-commercial use; and (ii) you have either paid Solid State Logic for the Software or a Product for which you were obliged to download and/or install Software on the Product for its proper functioning (“ Consumer ”) the warranties and remedies in relation to the Software shall be those contained in the terms and conditions upon which Solid State Logic sold the Products to You as a Consumer (“Consumer Terms of Sale”).


  • 10.1 The Limited Warranty that appears above is the only warranty made to You and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other commu● nications.
  • 10.2 Except for the Limited Warranty and to the maximum extent permitted by applicable law, Solid State Logic and its suppliers provide the Software and support services (if any) "AS IS" and "WITH ALL FAULTS", and hereby disclaim all other warranties and conditions, whether express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of reliability or availability, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Software, and the provision of or failure to provide support or other services, information, software, and related content through the Software or otherwise arising out of the● use of the Software.
  • Where you are a Consumer and there is any conflict between the terms of this clause 10 and the Consumer Terms of Sale, the Consumer Terms of Sale shall apply.


  • 11.1 To the maximum extent permitted by applicable law, and except as provided in any Solid State Logic guarantee provided with the Software or Product and the Limited Warranty (above), Solid State Logic and its suppliers shall not be liable for any damages whatsoever (including without limitation, damages for loss of data, loss of business profits or business opportunity, business interruption, loss of business information or other direct, indirect, consequential or pecuniary loss) arising out of the use or inability to use the Software, even if Solid State Logic has been advised of the possibility of such damages.
  • 11.3 Where you are a Consumer and there is any conflict between the terms of this clause 11 and the Consumer Terms of Sale, the terms of the Consumer Terms of Sale shall apply.


  • 12.1 Save where the Software forms part of a Product, this EULA (including any Solid State Logic addendum or amendment to this EULA which is included with the Software and the Licences referenced in clause 2) constitutes the entire agreement between You and Solid State Logic relating to the Software and the support services (if any), and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any Solid State Logic policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall prevail over such conflicting provisions.
  • 12.2 This EULA is binding on You and Solid State Logic and on any respective successors and assigns.
  • 12.3 Solid State Logic may transfer, assign, charge, sub-contract or otherwise dispose of this EULA, or any of its rights or obligations arising under it, at any time.
  • 12.4 If any provision of this EULA is held by a competent authority to be illegal, invalid, void or unenforceable under the laws of any jurisdiction, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  • 12.5 If Solid State Logic fails, at any time during the term of this EULA to insist upon strict performance of any of your obligations under this EULA, or if it fails to exercise any of the rights or remedies to which it is entitled under this EULA, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations. A waiver by Solid State Logic of any default shall not constitute a waiver of any subsequent default. No waiver by Solid State Logic of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
  • 12.6 Solid State Logic will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under this Licence that are caused by an event outside of its reasonable control
  • 12.7 All notices given by You to Solid State Logic must be given to Solid State Logic UK Limited T/A SOLID STATE LOGIC, SPRING HILL ROAD, BEGBROKE, OXFORD OX51RU.
  • Solid State Logic may give notice to You at your most recent address (be it physical or email) known to Solid State Logic, and/or through a notice posted on Solid State Logic's then website. Notice will be deemed received and properly served 24 hours after an e-mail is sent, 24 hours after posting on Solid State Logic's website, or three days after the date of posting of any letter.
  • 12.8 This Licence shall be governed and construed in accordance with the laws of England and Wales. Subject to Solid State Logic being entitled to enforce the terms of this EULA in any court or jurisdiction that it sees fit, any dispute arising from or related to this EULA shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. Where You use the Software outside of England and Wales, the local law may impose greater restrictions on You that You must comply with.



Should you have any questions concerning this EULA, please contact:
Solid State Logic UK Limited. t/a Solid State Logic,
Spring Hill Road
OX15 6DS
t: +44 (0) 1865 842300

Support Policy

To access the latest support information, please click here. Answers to common questions are kept up to date by our support staff to ensure that answers are relevant, accurate and comprehensive. This resource is available to you 24 hours a day, 7 days a week. If you cannot find the answers to your problems in our FAQ please click the ‘Ask a question’ tab in the FAQ.

Large Format Console Support
We provide all large format console (Duality, AWS, C10, C100, C200 and C300) support via our regional SSL offices rather than via our distribution partners. If you are based in Europe, we deliver support from our international headquarters in Oxford, England. If you are in the US or Canada, please contact our New York or Los Angeles office for support.

Dealer purchase
If you purchased your product via a dealer, please contact your local distribution partner for support. To locate your nearest service centre, please click here.

Online Store Purchase
Support for all products bought directly from SSL is handled by SSL. Please visit the relevant FAQ section in the Support area of our web site first to see if your issue is a common one. If you need to ask a question you can do this from the 'Ask a Question' tab on the FAQ page. If you believe you have a faulty product please use 'Ask a Question' interface to report the issue.


SSL Standard Warranty for products purchased directly from SSL or our representatives

Our standard warranty period is one year and covers the repair of defects in materials and workmanship during the warranty period.

Pursuant to the Solid State Logic Terms and Conditions, under European consumer law, the purchaser has full statutory warranty rights for two years from the date of delivery of the product. The warranty is valid only in those Member States of the European Union (EU), who have adopted the applicable EU law into their national legislation, otherwise a warranty term of one year will apply. The applicable national legislation governing the sale of consumer goods is not affected by this warranty. Warranty claims will only be accepted if the purchased product has been used for its intended purpose. Any purchased product used for an unintended purpose will not be eligible for warranty protection. Consumable items, accidental damage and damage caused by operation of the equipment outside of Solid State Logic's recommended operating conditions (see the owner's manual for the specification) are not covered by this warranty.

For all warranty enquiries or claims please address the claim to the dealer or SSL office from which you purchased the product, within a period of seven days from the date on which you detected its lack of conformity with the terms of the warranty. Please include your original proof of purchase when initiating the claim.

The distributor or SSL office will be able to arrange a replacement unit or for the repair of the original. Subject to availability, replacement units will be supplied if the fault is reported within seven days of receiving your unit. Once your faulty unit has been returned, we will ship your replacement. Outside of this seven day window, SSL will repair rather than exchange your original unit. The repair method is at SSL's discretion.

Please note that we cannot ship a replacement prior to receiving the faulty item or supply a temporary loan unit during the repair period.

SSL Native software is excluded from our standard Warranty.

Standard Warranty Shipping Policy

During the warranty period SSL will pay carriage costs for shipments to your facility. You are responsible for all carriage and insurance costs for the return of the faulty item.

Out of the warranty period, SSL will recharge carriage costs for all shipments to your facility. You are responsible for all carriage and insurance costs for the return of the faulty unit to SSL.

Returned goods must be suitably packed in order to avoid damage in transit. We recommend that all original packaging is retained in case you need to return or transport your product. The packaging has been purposely designed to ensure that your unit is adequately protected. Solid State Logic cannot accept responsibility for any damage caused in transit as a result of insufficient packaging.

SSL strongly recommend that you arrange adequate insurance cover for return shipments, as SSL are not responsible for return goods that sustain damage in transit.

© 2014

Online Store Returns Policy

Under EU law our online customers have a statutory 14 days within which they can return hardware products. Software products are exempt from this regulation. SSL is happy to meet this requirement and our policy below matches standard industry practice.

  • You have 14 days from the date of purchase within which you can choose to return hardware products.
  • Providing the goods are unopened, unused and undamaged SSL will provide a refund of the purchase price of the product.
  • If goods are delivered to you damaged it is essential that you either refuse to sign, or sign for them as damaged. You must notify SSL in writing of any damage within 24 hours. If you ship non faulty goods to SSL and they are damaged in transit you are liable for the damage. Goods purchased online must be returned to SSL HQ in the UK - not SSL's local offices.
  • If goods are not delivered you must inform SSL within 3 days of the estimated delivery date as indicated by the issued tracking information.
  • SSL will not refund or reimburse any financial transaction, Tariff or Duty charges associated with the purchase.
  • SSL will pay for return shipping only for goods deemed by SSL to be faulty. The customer is liable for shipping costs for return of unwanted (non faulty) goods.
  • Faulty goods will be repaired or replaced at SSL's discretion.
  • If you believe you have a faulty product please use the 'Ask a Question' interface in our FAQ system to report the issue.

Privacy Policy

Last updated [5th April 2018]
Solid State Logic UK Limited t/a Solid State Logic (“Solid State Logic”, “SSL”, “we”, “us”, or “our” as the context dictates) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding personal data and how we will treat it.

This policy (together with our website terms of use and any other documents referred to in it), applies to your use of:

  • the www.solidstatelogic.com website (Website);
  • our social media pages; and
  • any of the services accessible through the Website (the Services).
  • our software, downloaded from the Website or a 3rd party.

By visiting the Website, accessing one of our social media pages and/or using the Services, you are accepting to the practices described in this policy.
The data controller is Solid State Logic UK Limited t/a Solid State Logic, a company incorporated in England and Wales under company number 05362730, and having its registered office at 25 Spring Hill Road, Begbroke, Oxfordshire, UK. OX51RU

1. What personal data do we collect?
The type of information we collect from you will depend upon the type of interaction you have with us.

Broadly speaking, the types of personal data that we collect may include:

  • you are a customer of Solid State Logic: your first and last name, email address, postal address, telephone number and the details of the transactions which you conduct using the Services;
  • if you are a job applicant, employee or contractor: your full name, contact details (including address, phone number and email address), identification details, job title, employment history and education details, names and contact details of referees, next of kin details, national insurance number or other information if required by law;
  • personal data that you provide by completing forms on the Website, including if you sign up to receive our newsletter or attend one of training events, search for a product, place an order on the Website, request any information, or enter into any competition or promotion;
  • if you download and use software, IP address and general metadata;
  • if you register or create account with us, your log-in and password details;
  • information contained in messages when you post on our social media pages;
  • information contained in communications you send to us, for example when you report a problem or to submit queries, concerns or comments regarding the Website or its content; and
  • data from surveys that we may, from time to time, run on the Website for research purposes, if you choose to respond to, or participate in, them.

You are under no obligation to provide any such data. However, if you choose to withhold requested information, you may not be able to access all of the Website’s contents and services.

Payment processing services are provided by a third party. Any payment card details that you input when placing an order via the Website are received directly by the payment service provider and will be subject to its terms of use and privacy policy. DiGiCo does not store any of your payment card details on its systems. By inputting payment card details, you are accepting that your payment card details may be used by the payment services provider for the purpose of paying for your order. If you have any questions relating to these services please contact the relevant payment service provider.

2. How do we collect personal data?
We may collect personal data from you in a variety of ways, including the following:

  • when you create a Solid State Logic customer account;
  • when you place an order via the Website, access software for download, or use the Services;
  • when you provide content and other information when you use the Services or post on our social media accounts;
  • when you:
    • visit our Website and any other webpage that we own and manage;
    • provide information in your account or manage/change your account information;
    • contact us by phone, email, post or via the Website;
    • subscribe to receive our newsletter or promotional materials or sign up to a mailing list; and/or
    • participate in surveys, or competitions or other promotional activities.

We also collect information automatically when you navigate through the Website. Information collected automatically may include usage details, geo-location data, IP addresses and information collected through cookies, and other tracking technologies (which may not be information which identifies you). For more information on our use of these technologies, see our Cookie Policy.

Solid State Logic may also collect personal data relating to you from third parties. This may include (but is not limited to) the collection of personal data relating to you from:

  • our distributors and other partners;
  • our customer support service provider, when you make a customer service inquiry;
  • someone you duly authorise to act on your behalf; and
  • recruiters we have retained and from referees you have provided in support of a job application.

3. How do we use personal data?
We use information we collect relating to you for the purposes of our legitimate interests as follows:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with our newsletters, where you have subscribed to receive our newsletters (please see paragraph 5 below);
  • to provide you with information about other products we offer that are similar to those that you have already purchased or enquired about, where you have consented to be contacted for such purposes;
  • to ensure that content from this Website is presented in the most effective manner for you and for your computer;
  • to administer this Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve this Website to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our Services, when you choose to do so;
  • to liaise with distributors and other partners in connection with your use of the Services;
  • to deal with enquiries or complaints;
  • as part of our efforts to keep this Website safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to conduct our internal business and management processes, for example accounting or auditing purposes; and
  • for any other purposes that you would reasonably expect.

We may combine this data with personal data you give to us and personal data we collect that relates to you. We may use this personal data and the combined data for the purposes set out above (depending on the type of data we receive).

We will anonymise personal data relating to you and consolidate such data. We may provide our distributors and other partners with aggregated anonymised data about the users of this Website and the Services, for example behavioural data.

4. How do we share personal data with third parties?
We may disclose personal data relating to you to third parties in certain circumstances including (but not limited to) the following:

  • any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • other third parties that we or any member of our group engage to help us run our business - such as our customer support service provider; payment processors; contractors; couriers; pay roll service providers; debt collection agencies and other parties that assist with debt-recovery functions;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others, where you have consented to this;
  • analytics and search engine service providers that assist us in the improvement and optimisation of this Website;
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;
  • our distributors and other partners;
  • our professional advisors, including lawyers, accountants, tax advisors and auditors;
  • law enforcement bodies, Courts of law or as otherwise required or authorised by law; and
  • regulatory or government bodies for the purposes of resolving complaints or disputes both internally and externally or to comply with any investigation by one of those bodies.

We may also disclose personal data to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
  • if we restructure our business, or if integrate our business with another group of companies, in which case personal data held by us will be disclosed to the new owner to be used in the same ways set out in this policy;
  • if we are under a duty to disclose or share personal data relating to you in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions on which we supply products to you, or website terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • for any other purposes that you would reasonably expect.

Before Solid State Logic discloses any personal data to a third party, we take steps to ensure that the third party will protect personal data in accordance with applicable privacy laws and in a manner consistent with this policy. Third parties are required to restrict their use of this information to the purpose for which the information was provided.

5. Email Newsletter
This Website operates an email newsletter program, used to inform subscribers about products and services supplied by this Website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are managed in compliance with the Privacy and Electronic Communications Regulations 2003. Subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscribe system is unavailable, clear instructions on how to unsubscribe will by detailed instead

Email marketing campaigns published by us may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the subscriber with more relevant content based around their activity.

6. External Links
Although this Website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this Website.

This Website may, from time to time, contain links to and from the websites of our distributors, partners, partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Social Media Platforms
Communication, engagement and actions taken through external social media platforms that we participate on are subject to the terms and conditions as well as the privacy policies of those social media platforms.

You are advised to use social media platforms wisely and communicate/participate on them with due care and caution with regard to your personal data. We will never ask for personal or sensitive data through social media platforms and we encourage users wishing to discuss sensitive details to contact the relevant platform provider through primary communication channels such as by telephone or email.

This Website may use social sharing buttons which help share web content directly from our web pages to the social media platform in question. Where you use such social sharing buttons you do so at your own discretion – you should note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Please note these social media platforms have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these social media platforms.

8. Shortened Links in Social Media
We may through our social media platform accounts share web links to relevant web pages. By default some social media platforms shorten lengthy URLs.

Users are advised to take caution and exercise good judgement before clicking on any shortened URLs published on social media platforms by us. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.

9. Where do we store personal data?
The personal data that we collect from you may be transferred to, and stored at, locations outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

As described in this privacy policy, we may also share personal data relating to you with other companies within our group or with third parties who are located overseas for business purposes and operational, support and continuity purposes, for example, when we use IT service providers or data storage services. Countries where personal data relating to you may be stored and / or processed, or where recipients of personal data relating to you may be located may have data protection laws which differ to the data protection laws in your country of residence.

By submitting your personal data, you accept that personal data relating to you may be transferred, stored or processed in this way. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

10. How do we protection personal data?
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect personal data relating to you, we cannot guarantee the security of such data transmitted to the Website; any transmission is at your own risk. Once we have received personal data relating to you, we use strict procedures and security features to try to prevent unauthorised access.

All information you provide to Solid State Logic is stored on secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted industry-standard encryption technologies when transferring or receiving personal data, such as SSL technology. The safety and security of your information and any personal data relating to you also depends on you. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website and/or the Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Solid State Logic takes steps to destroy or de-identify personal data when the information is no longer required for any purpose for which it may be used or disclosed by us and we are no longer required by law to retain the information.

11. Your rights
You have the right to access personal data held relating to you. To protect your privacy, we may take steps to verify your identity before taking any action in response to any request. You will not have to pay a fee to access personal information relating to you (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We also want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove any information you think is inaccurate.

Requests in this section should be sent by email or by writing to us using the contact details set out at the end of this policy.

We will only send you marketing material if you consent. We will only send personal data relating to you to a third party for marketing purposes if you consent. When you have consented to marketing material, you have the right at any time to ask us not to process personal data relating to you for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the marketing emails we send to you. You can also exercise the right at any time by sending an email or by writing to us using the contact details set out at the end of this policy.
If you have a concern about the way we are collecting or using your personal information, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/.

12. Changes to this policy
Solid State Logic reviews and amends its privacy policy from time to time. Any changes we make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this policy. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Website.

13. Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

Solid State Logic UK Limited t/a Solid State Logic
25 Spring Hill Road

Email: marketing@solidstatelogic.com

Phone: +44 (0)1865 842300

Website Terms and Conditions of Use

Last Update [5th April 2018]

These terms of use apply to www.solidstatelogic.com and all other web sites maintained by Solid State Logic UK Limited t/a Solid State Logic or its affiliates. By using the site, you agree to be bound by these terms and conditions. If you do not agree to these terms of use, you must not use the site.

Solid State Logic UK Limited t/a Solid State Logic strives to see to it that the content of these websites is up-to-date and accurate. However, no warranty or guarantee of completeness, accuracy, up-to-dateness, or constant availability is given with respect to these websites. Solid State Logic UK Limited t/a Solid State Logic may – at any time, without notice, and at its discretion – change the content of its websites or discontinue them entirely. Solid State Logic UK Limited t/a Solid State Logic is under no obligation to keep the contents of these websites current and up-to-date at all times. Unless expressly permitted, you may not copy or distribute any content from this site. As long as you comply with these terms, Solid State Logic UK Limited t/a Solid State Logic grants you limited license to access and make reasonable use of this site and its content.

Insofar as advice or recommendations are given on the websites of Solid State Logic UK Limited t/a Solid State Logic, Solid State Logic UK Limited t/a Solid State Logic shall – without prejudice to any responsibility arising under the laws of contract, tort, or legal provisions of another nature – not be obligated to compensate for any harm or loss suffered by following the advice or recommendation.

The site may contain links to other Internet sites. Solid State Logic UK Limited t/a Solid State Logic provides such links for your convenience, and is not responsible for the content of any website linked to or from this site. Links to any other website do not mean that Solid State Logic UK Limited t/a Solid State Logic approves of, endorses, or recommends that website. Solid State Logic UK Limited t/a Solid State Logic disclaims all warranties, express or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.

If you send, post, or otherwise provide to Solid State Logic UK Limited t/a Solid State Logic any comments, content or other materials, such materials will be treated as non-confidential and non-proprietary. You retain ownership of the materials you post, but you grant to Solid State Logic UK Limited t/a Solid State Logic a perpetual, worldwide, royalty-free, irrevocable, non-exclusive license (with rights to sublicense) to use and commercialise any ideas, concepts, know-how or techniques contained in such materials in any way and for any purpose whatsoever. Solid State Logic UK Limited t/a Solid State Logic shall have no obligation of any kind with respect to such materials and will be free to copy, use, modify, display and distribute the materials to others, without limitation.

All rights of Solid State Logic UK Limited t/a Solid State Logic and of third parties under intellectual property law, including without limitation the laws of copyright, names, and trademarks, shall be respected when using the websites of Solid State Logic UK Limited t/a Solid State Logic. The protection of such laws extends without limitation to the images, music, and trademarks used by DiGiCo. No grant of any license or other right of use shall be inferred from the accessibility of the websites of Solid State Logic UK Limited t/a Solid State Logic. All improper use of the websites of Solid State Logic UK Limited t/a Solid State Logic is prohibited.

Cookie Policy

Last updated [5th April 2018]

This Website uses cookies.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to:

• monitor your use and engagement of the Website to help us understand how you use it;
• help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services;
• help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

This Website also uses cookies that are required for the operation of this Website. They include, for example, cookies that enable you to log into secure areas of this Website or use a shopping cart.

Other cookies may be stored to your computer’s hard drive by third parties when this Website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Policy or this Cookie Policy. Contact them directly for more information about their privacy practices.

Where applicable, this Website uses a cookie control system allowing the user on their first visit to this Website to allow or disallow the use of cookies on their computer / device. This complies with the legal requirement for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you choose to turn cookies off, this may disable or render unusable some of the features of this Website.

Modern Slavery Act 2019 Statement

This statement sets out the steps that we Solid State Logic have taken and continue to take to mitigate the risk of slavery and human trafficking occurring within any part of our business or our supply chain.

Solid State Logic is committed to upholding the highest standard with our customers, our employees and
the communities in which we live in and serve. A large proportion of our products are used in the
entertainment industry bringing enjoyment into people’s lives. We, therefore wish to confirm we
have taken the appropriate steps to ensure our products are produced to the highest standards and

We are wholly committed to having an effective process and controls in place to monitor that our
supply chain is free from any form of Modern Slavery.

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such
as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in
common the deprivation of a person's liberty by another in order to exploit them for personal or
commercial gain. We have a zero-tolerance approach to modern slavery and we are committed to
acting ethically and with integrity in all our business dealings and relationships and to implementing
and enforcing effective systems and controls to validate modern slavery is not taking place
anywhere in our own business or in any of our direct supply chains.

Supply Chains
Solid State Logic is committed to having a robust direct supply chain. An essential pillar is that the supplier
is operating within all local and international regulations, a key element of which is that the vendor
is free from modern slavery and human trafficking. In addition, the Solid State Logic Supplier Code of
Conduct explicitly sets out what is required, regulatory and ethically, to be an approved Supplier to
Solid State Logic .

Solid State Logic is striving to ensure that our supply chain is compliant with the Modern Slavery Act 2015,
and confirm that processes are in place to ensure our obligations are met.

Our Responsibility
In keeping with our commitment to act with integrity in all our business dealings, we aim that there
is no slavery or human trafficking in any part of our business and try to undertake that this is also
true for our supply chains.

In trying to ensure our supply chains are free from slavery the company policy is to visit, on a regular
basis, vendors with whom we have direct and indirect relationships in an effort to validate that:

 No forced or bonded labour is used
 No child labour is used
In addition, we try to ensure that supplier organisations take their Corporate Social Responsibilities
(CSR) seriously and that they confirm that

 Workers conditions are safe and hygienic
 No excessive hours are worked
 No discrimination is practised
 Regular employment is provided
 There is no harsh treatment of staff

Due Diligence
In designing a new product, the choice of any material is not just reliant on the technology and cost
but also on the supply chain and therefore, our Purchasing and R&D professionals are engaged
during the sourcing process. The components used within the manufacture of our products come
from well renowned electronic components manufacturers and are sourced from international
electronic component distribution companies. These businesses are compliant with the Modern
Slavery Act 2015.

For unique engineered material we ensure we employ proven manufacturers who comply with local
and international regulations on employment, including no use of child labour, no bonded labour
and no labour in servitude.

Risk Assessment
The programme ensuring that compliance continues within the supply chain is undertaken in a
structured manner. The highest risk in our supplier base is in non-European territories and therefore
our focus is with these vendors. The approach is to have on site visits to these companies on an
annual basis, utilising the Solid State Logic Supplier Audit Checklist form which directs the Solid State Logic
Auditor on the observations that need to be undertaken during the visit.
Solid State Logic also encourages whistleblowing and this forms an essential part of the Solid State Logic
Supplier Code of Conduct.

If the Auditor finds any issue with the treatment of supplier employees, this will be brought to the
attention of the Audiotonix Group Operations Director who will take the appropriate action.

The programme of vendor audits and supplier visits ensures that Solid State Logic obligations not only
meet the Modern Slavery regulations but also that their employees are treated with the respect we
set under our own CSR commitment.

Only experienced Purchasing Professionals are approved to engage with any vendor, while our Audit
Teams visiting suppliers to review compliance are drawn from the Solid State Logic Operations Team
comprising of Purchasing Managers, Quality Managers & Engineers and well as company Directors.


Solid State Logic UK Limited has a zero tolerance of bribery and corruption. For full details on the policy please contact the SSL HR manager at HR@solidstatelogic.com.

Bribery is “the giving, receiving, soliciting or promising of money, a gift or anything else of real or implied value as an inducement to do something that is dishonest, illegal or a breach of trust in order to secure business or a business advantage”.

Whilst we respect the rules by which others conduct their own business, these are the principles by which we conduct our business:

• To carry out our business fairly, honestly, openly and with integrity.
• Not to make bribes, nor condone the offering of brines on our behalf.
• Not to accept bribes, now will we agree to them being accepted on our behalf.
• To ensure that there are in place adequate procedures to assess and control the risk of bribes and to keep such procedures under review.
• To keep clear and updated records.
• To adequately communicate such policy to our business partners and, where they act on our behalf, to ensure their compliance with the policy.
• To effectively communicate the policy to our employees and to provide adequate training and support to them to enable them to implement the policy.
• To provide our employees appropriate means of reporting bribery or raising concerns in relation to the policy without fear of prejudice or retribution.

The Board recognises that any violation of anti-bribery and corruption laws could subject the directors and employees to severe penalties including unlimited fines and imprisonment.
Compliance with this policy will be made an express term of all employees’ contract of employment and breach of the policy will be subject to disciplinary action including, where appropriate, dismissal.

This policy applies to Solid State Logic UK Limited and all subsidiaries and business partners.

This policy was adopted by the Board on 7 August 2012.

Whistleblowing Policy

Whistleblowing Policy (confidential reporting)

1. What is Whistleblowing?

In this policy ‘Whistleblowing’ means the reporting by employees of suspected misconduct, illegal acts or
failure to act within the Company.
The aim of this Policy is to encourage employees and others who have serious concerns about any aspect
of the Company’s work to come forward and voice those concerns.
Employees are often the first to realise that there may be something seriously wrong within the
Company. ‘Whistleblowing’ is viewed by the Company as a positive act that can make a valuable
contribution to the Company’s efficiency and long-term success. It is not disloyal to colleagues or the
Company to speak up. The Company is committed to achieving the highest possible standards of service
and the highest possible ethical standards in public life and in all its practices. To help achieve these
standards it encourages freedom of speech.
If you are considering raising a concern you should read this Policy first. It explains:

 the type of issues that can be raised
 how the person raising a concern will be protected from victimisation and harassment
 how to raise a concern, and
 what the Company will do

If you are unsure whether to use this Policy or want independent advice at any stage, you may contact
the independent charity Public Concern at Work on 020 7404 6609. Their advisers can give you free
confidential advice on how to raise a concern about serious malpractice at work.

2. What is the aim of the Policy and when does it apply?

2.1. Aims of the Policy

The Policy is designed to ensure that you can raise your concerns about wrongdoing or malpractice within
the Company without fear of victimisation, subsequent discrimination, disadvantage or dismissal.
It is also intended to encourage and enable you to raise serious concerns within the Company rather than
ignoring a problem or 'blowing the whistle' outside.

This Policy aims to:

 encourage you to feel confident in raising serious concerns at the earliest opportunity and to
question and act upon concerns about practice
 provide avenues for you to raise those concerns and receive feedback on any action taken
 ensure that you receive a response to your concerns and that you are aware of how to pursue them
if you are not satisfied
 reassure you that you will be protected from possible reprisals or victimisation if you have made any
disclosure in good faith.

2.2. Scope of this Policy
This Policy is intended to enable those who become aware of wrongdoing in the Company affecting
some other person or service, to report their concerns at the earliest opportunity so that they can be
properly investigated.
The Whistle Blowing Policy is not intended to replace existing procedures:
 If your concern relates to your own treatment as an employee, you should raise it under the existing
grievance or harassment procedures
 If a client or supplier has a concern about services provided to him/her, it should be raised as a
complaint to the Company

2.3. Who can raise a concern under this Policy?

The Policy applies to all:
 employees of any Group Company
 employees of contractors working for the Company, for example, agency staff, builders and drivers
 employees of suppliers
 those providing services under a contract or other agreement with the Company, and
 voluntary workers working with the Company

2.4. What should be reported?
Any serious concerns that you have about service provision or the conduct of officers or members of the
Company or others acting on behalf of the Company that:
 make you feel uncomfortable in terms of known standards;
 are not in keeping with the Company’s policies;
 fall below established standards of practice; or
 are improper behavior

These might relate to:
 conduct which is an offence or a breach of the law (a criminal offence has been committed or failing
to comply with any other legal obligation)
 disclosures related to miscarriages of justice
 racial, sexual, disability or other discrimination
 health and safety of the public and/or other employees
 damage to the environment
 unauthorised use of funds or other assets
 possible fraud and corruption
 neglect or abuse of clients, suppliers or
 other unethical conduct.
This list is not exhaustive.

3. Protecting the Whistleblower

3.1. Your legal rights

This policy has been written to take account of the Public Interest Disclosure Act 1998 which protects
workers making disclosures about certain matters of concern, when those disclosures are made in
accordance with the Act’s provisions and in the public interest.
The Act makes it unlawful for the Company to dismiss anyone or allow them to be victimised on the basis
that they have made an appropriate lawful disclosure in accordance with the Act.
Rarely, a case might arise where it is the employee that has participated in the action causing concern. In
such a case it is in the employee’s interest to come into the open as soon as possible. The Company
cannot promise not to act against such an employee, but the fact that they came forward may be

3.2. Harassment or Victimisation
The Company is committed to good practice and high standards and to being supportive of you as an
The Company recognises that the decision to report a concern can be a difficult one to make.  If you
honestly and reasonably believe what you are saying is true, you should have nothing to fear because you
will be doing your duty to your employer, your colleagues and those for whom you are providing a
The Company will not tolerate any harassment or victimisation of a whistleblower (including informal
pressures) and will take appropriate action to protect you when you raise a concern in good faith and will
treat this as a serious disciplinary offence which will be dealt with under the disciplinary rules and

3.3. Support to you

Throughout this process:

 you will be given full support from senior management
 your concerns will be taken seriously, and
 the Company will do all it can to help you throughout the investigation
If appropriate, the Company will consider temporarily re-deploying you for the period of the
For those who are not Company employees, the Company will endeavour to provide appropriate advice
and support wherever possible.

3.4. Confidentiality

All concerns will be treated in confidence and every effort will be made not to reveal your identity if that
is your wish.  If disciplinary or other proceedings follow the investigation, it may not be possible to act
because of your disclosure without your help, so you may be asked to come forward as a witness. If you
agree to this, you will be offered advice and support.

3.5. Anonymous Allegations

This Policy encourages you to put your name to your allegation whenever possible. If you do not tell us
who you are it will be much more difficult for us to protect your position or to give you feedback. This
policy is not ideally suited to concerns raised anonymously.
Concerns expressed anonymously are much less powerful but they may be considered at the discretion of

the Company.  In exercising this discretion, the factors to be considered would include:

 the seriousness of the issue raised
 the credibility of the concern, and
 the likelihood of confirming the allegation from other sources

3.6. Untrue Allegations

If you make an allegation in good faith and reasonably believing it to be true, but it is not confirmed by
the investigation, the Company will recognise your concern and you have nothing to fear.  If, however,
you make an allegation frivolously, maliciously or for personal gain, appropriate action that could include
disciplinary action, may be taken.

4. Raising a Concern

4.1. Who should you raise your concern with?

This will depend on the seriousness and sensitivity of the issues involved and who is suspected of the
wrongdoing.  You should normally raise concerns with:

 Your Line Manager
 Any of your local Company Directors
 The Group Monitoring Officer Helen Culleton on 01372 845600, email whistleblowing@audiotonix.com
 The Group Chief Executive on 01372 845600, james.gordon@audiotonix.com
 via www.suggestionbox.tips/audiotonix - you can leave a message here anonymously The address
for correspondence is Unit 10, Silverglade Business Park, Leatherhead Road, Chessington, Surrey,
KT9 2QL.

If, exceptionally, the concern is about the Chief Executive of the Company your concern should be raised
with the Group CFO (James Barton – james.barton@audiotonix.com) who will decide how the
investigation will proceed. This may include external investigation.
If you are unsure who to contact you may call the independent charity Public Concern at Work on 0207
404 6609 for advice.

4.2. How to raise a concern

You may raise your concern by telephone, in person or in writing.  The earlier you express your concern,
the easier it is to act.  You will need to provide the following information:
 the nature of your concern and why you believe it to be true
 the background and history of the concern (giving relevant dates)

Although you are not expected to prove beyond doubt the truth of your suspicion, you will need to
demonstrate to the person you contacted that you have a genuine concern relating to suspected
wrongdoing or malpractice within the Company and there are reasonable grounds for your concern. 
You may wish to consider discussing your concern with a colleague first and you may find it easier to raise
the matter if there are two (or more) of you who have had the same experience or concerns.
You may invite your trade union, professional association representative or a friend to be present for
support during any meetings or interviews in connection with the concerns you have raised.

5. What the Company will do

The Company will respond to your concerns as quickly as possible.  Do not forget that testing your
concerns is not the same as either accepting or rejecting them.
The overriding principle for the Company will be the public interest.  To be fair to all employees, including
those who may be wrongly or mistakenly accused, initial enquiries will be made to decide whether an
investigation is appropriate and, if so, what form it should take.
The investigation may need to be carried out under terms of strict confidentiality, i.e. by not informing
the subject of the complaint until (or if) it becomes necessary to do so. In certain cases, however, such as
allegations of ill treatment of others, suspension from work may have to be considered immediately.
Protection of others is paramount in all cases.

Where appropriate, the matters raised may:
 be investigated by management, internal audit, or through the disciplinary/grievance process
 be referred to the police
 be referred to the external auditor
 form the subject of an independent inquiry
Within ten working days of a concern being raised, the person investigating your concern will write to
 acknowledging that the concern has been received
 indicating how the Company proposes to deal with the matter
 supplying you with information on staff support mechanisms  
 telling you whether further investigations will take place and if not, why not

The amount of contact between you and the officers considering the issues will depend on the nature of
the matters raised, the potential difficulties involved and the clarity of your information.  It is likely that
you will be interviewed to ensure that your disclosure is fully understood.
Any meeting can be arranged away from your workplace, if you wish, and a union or professional
association representative or a friend may accompany you in support.
The Company will do what it can to minimise any difficulties that you may experience because of raising a
concern.  For instance, if you are asked to give evidence in criminal or disciplinary proceedings, the
Company will arrange for you to receive appropriate advice and support.

You need to be assured that your disclosure has been properly addressed.  Unless there are any legal
reasons why this cannot be done, you will be kept informed of the progress and outcome of any

6. The Responsible Officer
The Monitoring Officer (Helen Culleton) has overall responsibility for the maintenance and operation of
this Policy.  

7. How the Matter can be Taken Further
This Policy is intended to provide you with an avenue within the Company to raise concerns. The
Company hopes you will be satisfied with any action taken.  If you are not, and you feel it is right to take
the matter outside the Company, the following are the Company’s prescribed contacts:

 Clive Parritt – clive@parritt.com your trade union
 the police
 other relevant bodies prescribed by legislation – the Company’s Monitoring Officer or Public
Concern at Work will be able to advise you who you can contact If you raise concerns outside the Company you should ensure that it is to one of these prescribed
contacts.  A public disclosure to anyone else could take you outside the protection of the Public Interest Disclosure Act and of this Policy.
You should not disclose information that is confidential to the Company or to anyone else, such as a
client or contractor of the Company, except to those included in the list of prescribed contacts.
This Policy does not prevent you from taking your own legal advice.

8. Review of the Policy

The Company’s Policy Committee will review this Policy annually.

9. Corporate Recording and Monitoring

The Monitoring Officer will maintain a corporate register containing all concerns that are brought to her
attention. All officers allocated to investigate a concern must ensure the Monitoring Officer is provided
with enough details for the corporate register.

The Monitoring Officer will review the corporate register and produce an annual report for Policy
Committee. The report will include a summary of the concerns raised, to which department they related,
the post to which the concerns related (if not confidential) and any lessons learned.

The report will not include any employee names. The aim of this is to ensure that:

 the Company and/or the relevant department learns from mistakes and does not repeat them, and
 consistency of approach across the departments
The corporate register together with the annual reports will be available for inspection by internal and
external audit, after removing any confidential details.

Conflict Minerals

Statement on Conflict Minerals

The Dodd-Frank Wall Street Reform and Consumer Protection Act 2010

The Dodd-Frank Act Section 1502(e) (4) is a US regulation which establishes obligations for US stock-
listed companies to disclose information about their use of tin, tungsten, gold and tantalum
originating from the Democratic Republic of Congo (DRC) and adjacent countries. The aim of this rule
is to call for international action on ending the conflict mineral trade in DRC which fuels armed
conflict in the region.

According to this new regulation, all companies reporting to the US Securities and Exchange
Commission (SEC) are required to conduct due diligence on the use of conflict minerals in their
supply chain and to make annual disclosures to the SEC.

Solid State Logic Limited approach to conflict minerals
Solid State Logic is committed to the health and safety of people and of the environment worldwide.
Moreover, Solid State Logic requests this commitment from its suppliers by implementing its Suppliers
Code of Conduct which involves their compliance with all international and local regulations on the
environment and working practices.

Although Solid State Logic is not a stock listed company on the NY exchange, we are committed to
addressing the use of conflict materials in all of our group company products. Solid State Logic is
committed to the cessation of human rights violations in the mining of conflict minerals in restricted
countries. We are also committed to increasing supply chain transparency have made requests to
our vendors to trace the source of minerals used in components manufactured in their supply chain.
Our suppliers will implement procedures to ensure conflict minerals do not enter their products. We
recognize the challenge that this represents due to the difficulties our suppliers face to fully trace
and understand the origin of the minerals used in their processes and products. However, with this
robust policy in supply chain transparency, we will continue to promote responsible sourcing of all
our materials.