Terms & Conditions
Via the links below you will find detailed descriptions of our policies regarding purchasing from our online store or via our distribution/retail partners, support, returns and privacy.
In these terms and conditions (the "Terms") the words set out below shall (except where the context otherwise requires) have the meanings set out opposite them:
1.1 'Goods' - goods manufactured by or to SSL's order and supplied by SSL including any computer programmes ('Software') supplied by SSL with or separately from such goods (the expression 'Goods' to include all or any part or combination of Goods).
1.2 'Purchaser' - any person, firm, company, government body or other authority purchasing Goods from SSL.
1.3 'User Account' - the Purchaser's account which is used to access the System.
1.4 'Price(s)' - SSL's price(s) for Goods (including in the case of Software a license fee payable by the Purchaser in one single instalment or in multiple instalments as applicable).
1.5 'Order' - offer for Goods made by a Purchaser.
1.6 'SSL' - means Red Lion 49 Limited trading as Solid State Logic with company address: 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU and registered company number 05362730.
1.7 'System' - the online Goods ordering system to which these Terms are attached and available.
1.8 'Warranty' - means the warranty agreed by SSL under clause 14.
2.1 These Terms govern the ordering of Goods from SSL using the System. By using the System the Purchaser agrees to these Terms.
2.2 SSL only accept and fulfil orders for the supply of Goods upon and subject to these conditions and no variation or addition will be of any legal effect unless expressly approved in writing by one of SSL's authorised signatories. These conditions shall prevail over any terms and conditions of the Purchaser.
2.3 SSL's acceptance of an Order will only take place when SSL give a written acknowledgement or when SSL ship goods or when SSL issue a password to allow Software to be downloaded from SSL's website.
2.4 Once accepted a Purchaser's Order cannot be cancelled except in accordance with these terms.
2.5 All Orders are subject to these Terms and any terms, including but not limited to credit terms, available to Purchaser through the User Account.
3.1 SSL may provide a Purchaser with details to enable it to use the System ('Login Details'). The System enables a Purchaser to sign in, manage, view and place orders for Goods. SSL may also provide Purchaser with separate details which enable Purchaser to view current orders made by the Purchaser only.
3.2 The Login Details are personal to each Purchaser and should not be shared with any other person, or be used to allow any other person other than the authorised representative of Purchaser to use the User Account. SSL shall not be liable for any improper use of your Login Details, User Account or any use by any third party.
3.3 The Login Details should not be shared with anyone except those who are authorised to place Orders.
3.4 If Purchaser believes or suspects that its Login Details or User Account may have been compromised in any way Purchaser must inform SSL immediately and SSL will take steps to change the Login Details. Purchaser is liable for any and all use of its Login Details and/or Account.
4. Ordering Using the System
4.1 When Purchaser places an Order this shall be deemed an offer to purchase the Goods for the price stated, subject to these terms and conditions.
4.2 After Purchaser has submitted an Order SSL will send an e-mail to confirm that SSL have received the Order. This email confirmation will be produced automatically to provide confirmation of the Order details. Automatic confirmation does not necessarily mean that SSL will be able to meet the Order or that the Purchaser account had sufficient credit to place the Order.
4.3 Once SSL have sent the confirmation email SSL will review the Order and the terms of the User Account to confirm whether it has sufficient funds, credit and is permitted to place an Order for the Goods.
4.4 In the event that SSL decline the Order it will be designated as on hold on the System.
4.5 If the Order is accepted SSL will despatch the goods and communicate the carrier and tracking number by email.
4.6 In the event that Purchaser wishes to cancel or modify an Order please contact SSL immediately as set out below or by email to firstname.lastname@example.org. Purchaser will be liable for the costs incurred in cancelling or modifying any Order which is cancelled that SSL has accepted.
5.1 Subject to the following provisions of this clause 4 and clause 5 below Prices will be as shown on the System or on the email confirming the Order.
5.2 SSL reserve the right to increase Prices by such amount as may be necessary to cover any increases in the costs incurred by SSL in supplying Goods as a result of changes in market conditions between the date of SSL's quotation and the relevant delivery date. Changes in market conditions shall include (but shall not be limited to) variations in exchange rate, the imposition of new taxes levies and surcharges, changes in the basis or rates of existing taxes surcharges and levies, and trading restrictions caused by Governmental or statutory controls.
5.3 In addition to the Price the Purchaser will be liable to pay SSL on demand the cost of carriage and insurance in transit of Goods delivered together with any applicable VAT or Sales Tax on the Price and on such costs at the rate in force at the time of delivery. The cost of carriage will be calculated in accordance with the carrier rates as published via the system.
6.1 Payment of the Price together with any applicable carriage VAT or other charges is to be made in accordance with SSL's directions or as authorised under the terms of the User Account. Unless SSL agree otherwise Goods to be exported outside the United Kingdom shall be fully paid for prior to shipment in cash or by means of an irrevocable letter of credit in accordance with SSL's requirements.
6.2 Any monies due or payable to SSL by the Purchaser which are not paid on the due date shall (without prejudice to SSL's other rights and remedies) carry interest from day to day at 7% per annum above the HSBC Bank base rate, compounded monthly (after as well as before judgement) from the due date until payment.
7.1 SSL shall make delivery of Goods in whatever form and by whatever means SSL consider appropriate and SSL reserve the right to make part deliveries unless SSL expressly agree otherwise. SSL will notify you of the cost of the delivery of the Goods during the Order process.
7.2 All Goods will be dispatched to the address of the cardholder which makes payment for the Goods.
7.3 Goods are despatched at the Purchaser's expense and risk unless SSL expressly agree otherwise.
7.4 SSL make every effort to adhere to delivery dates but these are given without obligation on SSL's part and must be considered approximate only. SSL shall not be liable for delay in delivery.
8.1 All import and other duties shall be met by the Purchaser and the Purchaser shall ensure that all applicable import/export licences certificates of origin and any other relevant documentation and authorisations have been procured prior to the shipment.
8.2 The Purchaser shall be responsible for ensuring that Goods comply with relevant governmental and other Regulations.
9. Receipt and Acceptance of Goods/Claims
9.1 The Purchaser or a third party acting on its behalf as notified to SSL using the System will evidence receipt of Goods delivered by signing a delivery note at the time of delivery. Subject to any notification SSL receive in accordance with the following provisions of this condition the Purchaser will be deemed to have accepted the Goods delivered within seven working days after delivery or if an authorised Software download within 24 hours of payment.
9.2 Complaints regarding shortages, damage or other discrepancies in respect of Goods delivered must be notified in writing to SSL promptly and, in any event, within fourteen (14) working days of delivery.
9.3 In the event of complete non-delivery of Goods ordered the Purchaser shall give written notification to SSL and the relevant carrier (if any) within three (3) working days after SSL have notified the Purchaser of despatch of the Goods in question or in the absence of such notification of despatch, within seven (7) working days after the estimated delivery date.
9.4 In the case of Goods damaged in transit
9.4.1 the packing material is to be retained by the Purchaser for SSL's inspection;
9.4.2 damage or discrepancies should be noted at the time of delivery and the relevant delivery notes marked accordingly. Delivery notes marked 'unexamined' cannot be accepted.
9.4.3 No claim for transit damage will be considered where Goods are collected by the Purchaser or the Purchaser's agent or carrier.
9.5 Where SSL accept responsibility under this clause SSL shall at SSL's option replace or repair any Goods proved to SSL's satisfaction to have been lost or damaged in transit.
10. Software Licence/Intellectual Property Rights
10.1 Software shall at all times remain the sole property of SSL or the relevant owner and shall only be used for operating the Goods for which it was designated. The Purchaser shall by no means acquire title or any intellectual property rights to such Software.
10.2 The use of the Software is subject to any terms and conditions which accompany the Software. (Software Terms). In the event of conflict between the Software Terms and the Terms the Software Terms shall take precedence.
10.3 The Purchaser shall have a non-exclusive licence to use Software owned by SSL and a non-exclusive sub-licence to use Software of a third party (such sub-licence incorporating any terms of that third party); such licences shall only be transferable with SSL's prior written consent and shall continue indefinitely unless and until terminated automatically by recovery of the relevant Goods pursuant to Condition 10 below.
10.4 Any complaint regarding Software regardless of its nature must be made not later than 30 days from the date of delivery or download. The Purchaser is not entitled to claim defects in Software after expiry of this period.
10.5 The Purchaser acknowledges that all patents, copyright or other intellectual or industrial property rights of whatever nature in Goods and/or Software submitted by SSL shall remain vested solely in SSL or the relevant owner and the Purchaser undertakes all reasonable precautions to maintain the confidentiality of Goods and/or Software and all know-how and trade secrets incorporated therein and not to copy or duplicate or permit the copying or duplication of the same by any means.
10.6 The Purchaser undertakes to indemnify SSL and/or SSL's sub-contractors against all damages costs and expenses which SSL or SSL's sub-contractors may incur as a result of any Goods designed, constructed or carried out in accordance with the Purchaser's specification or requirements involving a claim for infringement of any patents, copyrights or other intellectual property right.
10.7 The Purchaser undertakes not to alter develop or adapt any part or item comprised in Software without SSL's prior written consent.
11. Ownership of Goods
11.1 SSL shall retain the sole property in and all legal and beneficial title to any Goods delivered until the full Price and all other additional costs (as set out in clause 5, 6, 7A and 8A above) therefore have been received by SSL and the Purchaser acknowledges that it will hold such Goods as bailee for SSL until such payment is made.
11.2 If Goods are delivered or otherwise come into possession of the Purchaser before payment in full has been made as above then such Goods will be held on trust for SSL and if;
11.2.1 there shall be any default in due payment by the Purchaser of the full price and additional costs for such Goods; or
11.2.2 the Purchaser being a company shall enter into liquidation (other than for the purpose of amalgamation or reconstruction) or shall have a Receiver or Administrator appointed over the whole or any part of its undertaking or assets; or
11.2.3 the Purchaser being one or more individuals any one or more of such individuals shall be subject to a bankruptcy petition, enter into an arrangement or composition with or for the benefit of its creditors or be made bankrupt;
11.2.4 then, and in any such case, SSL may forthwith (whether or not payment for the Goods delivered is due) recover possession of and permanently retain any Goods which have not passed into the ownership of the Purchaser as aforesaid and SSL may, for this purpose, at any time enter upon the Purchaser's premises where the Goods are kept or reasonably thought to be kept and may repossess and remove the same (even if fixed to premises or incorporated in other equipment) without incurring any liability for any damage necessarily resulting from such entry and removal.
If Goods are annexed with or incorporated in property of the Purchaser, the resulting product shall become and/or shall be deemed to be SSL's sole and exclusive property. If Goods are annexed with or incorporated in property of any person other than the Purchaser, the resulting product shall become or shall be deemed to be owned in common with that other person in the proportions that the value of each of SSL's respective property bears to the aggregate value of SSL's respective property.
In the absence of any express indication any payment by the Purchaser shall be applied in discharge of SSL's invoices to the Purchaser longest outstanding invoices first.
12. Third Party Delivery
12.1 In the event that Purchaser directs SSL to make delivery of the Goods to a third party ("Third Party") Purchaser acknowledges that it shall remain liable for any and all payments in respect of the Goods and such third party shall not be entering into an agreement with SSL.
12.2 Purchaser shall ensure that the Third Party shall enter into an agreement with Purchaser in conformance with Purchasers obligations under these Terms including, but not limited to, 5B 5C, 5B, 7, 8, 9, 10, 11, 13, 15, 17E
13.1 In the event that the Purchaser fails to pay for Goods ordered or if any one or more of the events set out in condition 11B above occur, or if the Purchaser commits a material breach of any of these conditions and/or any contract governed by them and fails to remedy the same (if capable of remedy) within 30 days of being given written notice so to do by SSL, SSL reserve the right (without prejudice to SSL's other rights and remedies) to suspend delivery of all or part of any Goods ordered until due payment has been made and/or to require payment in advance and/or otherwise vary the terms of payment for Goods ordered and/or to treat the contract(s) to which the breach relates as discharged.
14.1 SSL reserve the right (for SSL's and SSL's sub-contractors) at any time and without previous notice to alter from time to time the design, specification or construction of Goods without incurring any obligation to incorporate such alterations in Goods previously ordered or delivered provided such modifications do not materially affect the fitness for purpose of the Goods.
15. Warranty and limitation of liability
15.1 During the first year from the purchase of the Goods SSL guarantee that SSL will, at SSL's option, repair or replace free of charge for labour and parts any Goods manufactured by SSL requiring repair or replacement (during the applicable Warranty period) by reason solely of faulty material or workmanship during manufacture subject to the following conditions:
15.1.1 If the item of Goods in question is no longer available SSL shall use reasonable commercial efforts to provide a suitable alternative and the Purchaser shall be bound to accept this.
15.1.1 Normal wear and tear and parts of an expendable nature are not covered.
15.1.2 Damage resulting from or aggravated by negligence, failure to follow correct operating procedures, misuse, or unauthorised modifications, or the fitting of non-original parts by the Purchaser or its agents is excluded.
15.1.3 The Purchaser must promptly report alleged defects to SSL and at SSL's request, promptly return the Goods in question to SSL suitably packed.
15.1.4 In no circumstances whatsoever shall SSL's liability extend beyond repairing or replacing the actual items of SSL's manufacture. The Purchaser shall be liable for the cost of removal shipment of Goods.
15.2 Where Goods or components of Goods are not manufactured by SSL, SSL will use SSL's reasonable commercial endeavours at SSL's expense to procure that the Purchaser will have the benefit of the Warranty (if any) given to SSL by the relevant manufacturer.
15.3 This Warranty does not affect statutory rights of the Purchaser when dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977 as amended or re-enacted from time to time.
15.4 Subject to Conditions 13A and 13B above all conditions, guarantees or warranties whether express or implied by statute, common law or otherwise including but not by way of limitation (but not so including in the case of Goods supplied to the Purchaser dealing as a Consumer within the meaning of the said Act) conditions, guarantees or warranties as to the quality or fitness for purpose of Goods or as to their conformity with description or sample are hereby excluded.
15.5 The Purchaser acknowledges that it has relied solely on its own judgement in assessing whether Goods and/or Software are fit for any particular purpose for which they may be required by the Purchaser.
15.6 Neither SSL nor SSL's sub-contractors shall be liable for direct or consequential loss or damage resulting from Goods and/or the use thereof (except death or personal injury resulting from SSL's negligence within the meaning of the said Act).
15.7 Except for any claim arising from death or personal injury due to SSL's negligence SSL's maximum liability shall be limited to the cost of the Goods order by Purchaser which are the subject of any such claim.
15.8 More details of the Warranty are provided here.
16. Force Majeure
16.1 SSL shall be under no liability in respect of anything which may constitute breach of any contract governed by these Terms arising by reason of any cause or circumstance beyond SSL's reasonable control which prevents performance of the contract in question.
17.1 Any notice to be given by one party to the other shall be given in writing and shall be properly served if sent by prepaid first class post or fax or electronic mail to the registered office or last known business address of the party to be served and if such notice is sent by post it shall be deemed to have been received on the third business day after posting and if sent by fax or electronic mail shall be deemed to have been received at the time of despatch. Notice to SSL shall be sent to email@example.com, SSL, 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU.
17.2 Where the Purchaser comprises two or more persons their liabilities and obligations to SSL shall be joint and several.
17.3 The headings of the preceding clauses shall not affect the interpretation of these conditions.
17.4 The singular shall include the plural and vice versa.
17.5 These conditions and any contract governed by them shall be construed in accordance with English Law and the English Courts shall have sole jurisdiction in any dispute relating thereto. SSL shall however be entitled to waive the aforementioned statement of jurisdiction and shall be entitled to proceed against the Purchaser at the Purchaser's venue or any other court having jurisdiction over the Purchaser at SSL's option.
17.5 If these Terms or any contract governed by them shall be or become invalid or unenforceable in any way and to any extent by any existing or future rule or law, statute, order directions or regulation applicable thereto then the same shall to the extent of such invalidity or unenforceability be deemed to have been deleted from the conditions and/or the said contract which shall remain in full force and effect as regards all other provisions.
17.6 SSL is based at 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU and has registered VAT number GB862069123. SSL can be contacted at firstname.lastname@example.org or by writing to our address marked for the attention of Sales Admin.
© 2014 Solid State Logic. | Terms & Conditions
END USER TERMS & CONDITIONS AND LICENCE AGREEMENT
PLEASE READ CAREFULLY: THE USE OF SSL’s DUENDE NATIVE SOFTWARE (“SOFTWARE”) IS SUBJECT TO THE TERMS AND CONDITIONS THAT FOLLOW (“TERMS & CONDITIONS”). RED LION 49 LIMITED TRADING AS SOLID STATE LOGIC (“SSL”) AND ITS SUPPLIERS RESERVE ALL RIGHTS NOT EXPRESSLY GRANTED TO YOU.
BY DOWNLOADING, INSTALLING, COPYING, ACCESSING, OR USING THE SOFTWARE, OR BY CHOOSING THE “I ACCEPT” OPTION LOCATED ON OR ADJACENT TO THE SCREEN WHERE THESE TERMS & CONDITIONS AND ANY OTHER AGREEMENT MAY BE DISPLAYED, YOU AGREE TO THE TERMS DISPLAYED, ANY APPLICABLE WARRANTY STATEMENT AND THE TERMS & CONDITIONS. IF YOU ARE ACCEPTING THESE TERMS & CONDITIONS ON BEHALF OF ANOTHER PERSON OR A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE FULL AUTHORITY TO BIND THAT PERSON, COMPANY, OR LEGAL ENTITY TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS & CONDITIONS, DO NOT DOWNLOAD, INSTALL, COPY, ACCESS, OR USE THE SOFTWARE, AND PROMPTLY RETURN THE SOFTWARE WITH PROOF OF PURCHASE TO THE PARTY FROM WHOM YOU ACQUIRED IT AND OBTAIN A REFUND OF THE AMOUNT YOU PAID, IF ANY. IF YOU DOWNLOADED THE SOFTWARE, CONTACT THE PARTY FROM WHOM YOU ACQUIRED IT.
IF THE SOFTWARE LICENSED UNDER THESE TERMS & CONDITIONS IS IN BETA FORMAT (“BETA SOFTWARE”) IT IS MADE AVAILABLE TO YOU FOR THE PURPOSE OF ASSESSING THE BETA SOFTWARE’S PERFORMANCE, INCLUDING THE IDENTIFICATION OF ANY ERRORS OR DEFECTS IN THE BETA SOFTWARE. YOU HEREBY ACKNOWLEDGE THAT THE BETA SOFTWARE MAY (AND WILL LIKELY) CONTAIN DEFECTS OR ERRORS AND THAT YOUR USE OF IT IS ENTIRELY AT YOUR OWN RISK. YOU ARE ADVISED TO SAFEGUARD ALL DATA AND TO NOT RELY ON THE CORRECT FUNCTIONING OR PERFORMANCE OF THE BETA SOFTWARE, INCLUDING ANY MATERIALS OR OTHER ACCOMPANIMENTS TO IT. ALL REFERENCE TO SOFTWARE IN THESE TERMS & CONDITIONS SHALL INCLUDE THE BETA SOFTWARE.
These Terms & Conditions are a legal agreement between you, the licensee, and SSL. Please read the Terms & Conditions carefully before installing the Software.
1. COPY PROTECTION AGREEMENT
The Software uses the iLok 2 copy protection system provided by Pace Anti Piracy Inc. In order to use the Software you are required to agree to the terms contained in the iLok 2 software End User Licence Agreement distributed by PACE. You can find out more about iLok 2 and the Pace Anti Piracy Inc EULA on their web site here. For the avoidance of doubt if there is any inconsistency between these Terms & Conditions and the Pace EULA these Terms & Conditions will take precedence over the PACE EULA in respect of that inconsistency.
You agree that the Software contains proprietary content, information and material that is protected by applicable intellectual property and other laws, including but not limited to copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the Software. No portion of the Software may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Software, in any manner, and you shall not exploit the Software in any unauthorised way whatsoever. SSL, and its licensors, reserve the right to change, suspend, remove, or disable access to any Software at any time without notice. In no event will the SSL or its licensors be liable for the removal of or disabling of access to any such Software.
3. LICENCE AND COPY RESTRICTIONS
SSL grants you a non-transferable licence to use the Software on a single user computer, or on a single terminal or workstation of a multi-user computer or local area network, or on multiple computers as determined by your purchase or the terms of your trial. You may not rent, lease, lend, sell, redistribute or sub-licence the Software. You may not copy (except as expressly permitted by this licence), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Software, any updates, or any part thereof. Any attempt to do so is a violation of the rights of SSL and its licensors. SSL reserves its rights should you breach the terms of these Terms & Conditions and any other agreement connected to it including but not limited to the WIBU Software Licence to take such action against you as is necessary to preserve its rights and those of its licensors. The terms of the licence will govern any upgrades provided by SSL that replace and/or supplement the original Software, unless such upgrade is accompanied by a separate licence in which case the terms of that licence will be the governing terms.
This licence is effective until terminated. This licence will terminate automatically, without notice from SSL, if you fail to comply with this Agreement. Upon such termination, you must cease all use of the Software and shall destroy all copies of the Software.
5. LIMITED WARRANTY
You expressly acknowledge and agree that use of the Software is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. To the maximum extent permitted by applicable law, the Software and any services performed or provided by the Software ("Services") are provided "as is" and “as available”, with all faults and without warranty of any kind, and SSL hereby disclaims all warranties and conditions with respect to the Software and any Services, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights. SSL does not warrant against interference with your enjoyment of the Software, that the functions contained in, or Services performed or provided by, the Software will meet your requirements, that the operation of the Software or Services will be uninterrupted or error-free, or that defects in the Software or Services will be corrected. No oral or written information or advice given by the application provider or its authorised representative shall create a warranty. Should the Software or Services prove defective, you assume the entire cost of all necessary servicing, repair or correction. Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusion and limitations may not apply to you.
6. LIMITATION OF LIABILITY
To the extent not prohibited by law, in no event shall SSL be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising out of or related to your use or inability to use the Software, however caused even if SSL has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall application provider’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
The invalidity, unenforceability or illegality of any provision (or part of a provision) of these Terms & Conditions under the laws of any jurisdiction shall not affect the validity, enforceability or legality of the other provisions.
8. GOVERNING LAW AND JURISDICTION
These Terms & Conditions are governed by the laws of England and Wales and you hereby submit to the exclusive jurisdictions of the courts of England and Wales. Your use of the Software may also be subject to other local, state, national, or international laws.
To access the latest support information, please click here. Answers to common questions are kept up to date by our support staff to ensure that answers are relevant, accurate and comprehensive. This resource is available to you 24 hours a day, 7 days a week. If you cannot find the answers to your problems in our FAQ please click the ‘Ask a question’ tab in the FAQ.
Large Format Console Support
We provide all large format console (Duality, AWS, C10, C100, C200 and C300) support via our regional SSL offices rather than via our distribution partners. If you are based in Europe, we deliver support from our international headquarters in Oxford, England. If you are in the US or Canada, please contact our New York or Los Angeles office for support.
If you purchased your product via a dealer, please contact your local distribution partner for support. To locate your nearest service centre, please click here.
Online Store Purchase
Support for all products bought directly from SSL is handled by SSL. Please visit the relevant FAQ section in the Support area of our web site first to see if your issue is a common one. If you need to ask a question you can do this from the 'Ask a Question' tab on the FAQ page. If you believe you have a faulty product please use 'Ask a Question' interface to report the issue.
SSL Standard Warranty for products purchased directly from SSL or our representatives
Our standard warranty period is one year and covers the repair of defects in materials and workmanship during the warranty period.
Pursuant to the Solid State Logic Terms and Conditions, under European consumer law, the purchaser has full statutory warranty rights for two years from the date of delivery of the product. The warranty is valid only in those Member States of the European Union (EU), who have adopted the applicable EU law into their national legislation, otherwise a warranty term of one year will apply. The applicable national legislation governing the sale of consumer goods is not affected by this warranty. Warranty claims will only be accepted if the purchased product has been used for its intended purpose. Any purchased product used for an unintended purpose will not be eligible for warranty protection. Consumable items, accidental damage and damage caused by operation of the equipment outside of Solid State Logic's recommended operating conditions (see the owner's manual for the specification) are not covered by this warranty.
For all warranty enquiries or claims please address the claim to the dealer or SSL office from which you purchased the product, within a period of seven days from the date on which you detected its lack of conformity with the terms of the warranty. Please include your original proof of purchase when initiating the claim.
The distributor or SSL office will be able to arrange a replacement unit or for the repair of the original. Subject to availability, replacement units will be supplied if the fault is reported within seven days of receiving your unit. Once your faulty unit has been returned, we will ship your replacement. Outside of this seven day window, SSL will repair rather than exchange your original unit. The repair method is at SSL's discretion.
Please note that we cannot ship a replacement prior to receiving the faulty item or supply a temporary loan unit during the repair period.
Duende Native software is excluded from our standard Warranty.
Standard Warranty Shipping Policy
During the warranty period SSL will pay carriage costs for shipments to your facility. You are responsible for all carriage and insurance costs for the return of the faulty item.
Out of the warranty period, SSL will recharge carriage costs for all shipments to your facility. You are responsible for all carriage and insurance costs for the return of the faulty unit to SSL.
Returned goods must be suitably packed in order to avoid damage in transit. We recommend that all original packaging is retained in case you need to return or transport your product. The packaging has been purposely designed to ensure that your unit is adequately protected. Solid State Logic cannot accept responsibility for any damage caused in transit as a result of insufficient packaging.
SSL strongly recommend that you arrange adequate insurance cover for return shipments, as SSL are not responsible for return goods that sustain damage in transit.
Under EU law our online customers have a statutory 14 days within which they can return hardware products. Software products are exempt from this regulation. SSL is happy to meet this requirement and our policy below matches standard industry practice.
- You have 14 days from the date of purchase within which you can choose to return hardware products.
- Providing the goods are unopened, unused and undamaged SSL will provide a refund of the purchase price of the product.
- If goods are delivered to you damaged it is essential that you either refuse to sign, or sign for them as damaged. You must notify SSL in writing of any damage within 24 hours. If you ship non faulty goods to SSL and they are damaged in transit you are liable for the damage. Goods purchased online must be returned to SSL HQ in the UK - not SSL's local offices.
- If goods are not delivered you must inform SSL within 3 days of the estimated delivery date as indicated by the issued tracking information.
- SSL will not refund or reimburse any financial transaction, Tariff or Duty charges associated with the purchase.
- SSL will pay for return shipping only for goods deemed by SSL to be faulty. The customer is liable for shipping costs for return of unwanted (non faulty) goods.
- Faulty goods will be repaired or replaced at SSL's discretion.
- If you believe you have a faulty product please use the 'Ask a Question' interface in our FAQ system to report the issue.
For the purpose of the Data Protection Act 1998, the data controller is Red Lion 49 Limited trading as Solid State Logic of 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU and registered company number 05362730
1.1 www.solidstatelogic.com (the "Website") is an online service owned and operated by SSL.
2.1. We may ask you for, or you may submit, certain personal and non-personal information and data to us through the Website (such as your name, email address, contact details and information concerning your use of the Website) when you register, make purchases or otherwise use the Website. We may also collect information about you when you complete surveys or questionnaires (or when complete other tasks) on the Website.
2.2. The data that you submit may be transferred to destinations outside the European Economic Area.
2.3. We may also record other information concerning your use of the Website or any content you submit to the Website ("Your Content"). All information we hold will be kept securely in accordance with an internal security policy and may be used to:
2.3.1. process and make available Your Content to the Website;
2.3.2. enable your use of the Website and associated services;
2.3.3. open and run your account and provide you with an up to date, efficient and reliable service;
2.3.4. monitor the use of the Website;
2.3.5. generally run and improve the Website.
2.4. We may also anonymise information about you (so that you cannot be identified from it by third parties) and provide that information to third parties to for the purposes marketing analysis or to market the Website.
2.5. By submitting your information you agree to this use.
2.6. We will only use information collected about you in accordance with the Data Protection Act 1998.
2.7. When you get in contact with us (for example by email or instant messaging) we will keep records of what is communicated. This is to ensure we have a record of our discussion for future reference so we can provide services to you more efficiently.
2.8. We might collect sensitive information about you (for example as part of a survey or other task that you complete on the Website), but we will never collect sensitive information about you without your explicit consent.
2.9. If you believe we have information about you that you do not want us to have or that you think is incorrect, please contact us. We will correct or remove the data as you request as soon as is reasonably practicable.
2.10. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to the Website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
3.2. If you don't disable cookies the Website will ask for and store details including your name and email address, browser type, IP address and may automatically insert certain information on the subscription or Your Content forms so that you can use the Website with less form filling.
3.3. We will retain this information for up to one year.
3.4. We use the information derived from cookies to help us to optimise and improve the Website.
4.1. We give you a choice of whether or not you want us or other companies to contact you about future offers, events, products and services you may be interested in.
4.2. We might send you marketing emails about products or services which are similar to or related to the Website, or contact you by email with information about the Website. We will not send you any other marketing emails or pass your information on to third parties unless you give your consent or you have given it already.
4.3. If you provide information about a friend of yours as part of a referral of that friend to us, we will send your friend a single email about the Website and we will store their personal information to the minimum extent necessary. When you provide us with your friend's information, you are confirming that you have their consent to this use of their information. We will tell your friend that you provided their details when we contact them.
4.4. If we share your personal information with other companies, those companies may contact you by email and they may be based inside or outside of the EEA.
5. DISCLOSURE OF YOUR INFORMATION
5.1. We may disclose personal information about you to other members of our group of companies or to trusted third parties.
5.2. Your personal information may be disclosed:
5.2.1. if we buy or sell any businesses or assets;
5.2.2. with a view to preventing fraud or reducing credit risk;
6.1. If you follow a link from the Website to any third party websites, you should be aware that those websites may have their own privacy policies. We do not accept any responsibility or liability for those websites. Please check the policies of any third party websites before submitting any personal data to those websites.
6.3. All questions, comments or enquiries should be directed to us. We will try to respond to you within 48 hours.
Red Lion 49 Limited trading as Solid State Logic
25 Spring Hill Road Beg broke
Registered company number 05362730 (England & Wales).
In line with a policy of continuous development, information may be changed or updated without notice. SSL may also make improvements and/or changes in the products described in this information at any time. Users are advised to contact SSL for personal attention and up to the minute information for specific project plans.
This Web site may contain proprietary notices and copyright information, the terms of which must be observed and followed. Creative involvement from human beings also may mean that information on this Web site may contain technical inaccuracies or typographical erors, sorry errors. It is also possible that human error may cause the omission of or errors in specific details of general site content, Events, Special Offers and Promotions so although all the content within this web site is to the best of SSL's knowledge correct, SSL will not be held responsible if an error or omission has been committed.
It is not currently SSL's intention to use any information gathered through this website for use by third parties. However, information and materials submitted via this Website is regarded by SSL as its intellectual property. We view submissions as granting SSL license to use, reproduce, display, perform, modify, transmit and distribute those materials or information.
SSL makes no representations whatsoever about any other Web site which you may access through this one. In addition, a link to a non-SSL Web site does not mean that SSL endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.
In no event will SSL be liable to any party for any direct, indirect, special or other consequential damages for any use of this web site, or on any other hyper linked web site, including, without limitation, any lost profits, business interruption, loss of programmes or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.
All rights reserved under International and Pan-American Copyright Conventions. No part of this site or the content within may be reproduced in any form or by any means, whether mechanical or electronic, without the written permission of Solid State Logic, Oxford, England.